Or not.From start to every part of them it is confusing, they like to think it is all clear and transparent.  I have had various nightmares with them over the last 3 years, between documents going missing and payments stopped, to 3 different people giving me totally different answers to the same question when I rang 3 times in one day.But the thing I ‘love’ is the random payments that seem to them so clear.  they send you these pages and pages of award letters that don’t make a whole lot of sense but I assume do (to someone) and then you get a letter like this…Any I understand the gist of it, but, but ….Or is it only me?

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